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REFUND POLICY

Refund Policy
All Sales Are Final
At Vitality Wellness Med Spa, we take pride in providing high-quality services, medical-grade treatments and professional care. Due to the nature of our services and product lines, all sales are final. This includes:
• Booking fees
• Treatment services
• Packages or memberships
• Medical-grade skincare products
• Injectable services
• Retail purchases
• Pre-paid sessions
Once a service is purchased or performed, or once a product leaves our facility, we do not offer refunds, returns, or exchanges.

Why We Do Not Offer Refunds
Many of our treatments produce results over time and can vary based on individual factors such as skin condition, lifestyle, aftercare, and personal health. Because outcomes depend on the individual, we cannot guarantee identical results for every person. This is standard practice in medical aesthetics and wellness facilities.

Additionally, for safety and compliance reasons, medical-grade products and opened retail items cannot be returned or resold.
Booking Fees
All booking fees are non-refundable, regardless of cancellation or appointment changes. If you need to reschedule, please call the office at least 24 hours before your appointment.

If You Have Questions or Concerns
We want every client to feel confident, supported, and informed. If you experience a concern with your service, treatment plan, or purchased product, please contact our office so we can help resolve the issue:
Vitality Wellness Med Spa
Office Phone: (682) 233-6131
Email: VitalityWellnessTX@gmail.com
Address: 1201 Summit Ave #400, Fort Worth, TX 76102

Our team will review your concern promptly and work with you on next steps or corrective options when appropriate.

Refund Policy  |  Vitality Wellness Med Spa — Fort Worth, TX

At Vitality Wellness, our goal is to provide exceptional, individualized care for every patient. Because many of our services are medical in nature — administered or supervised by Dr. Julie Ratino and Sherry Rutledge, RN — our refund policy reflects both the standards of medical practice and our commitment to transparency with our patients.

Please read this policy carefully before purchasing any service, package, or membership. If you have questions before booking, our team is happy to walk you through what to expect.

General Policy

  • All sales are final once a service has been rendered or products  purchased.

  • Consultation fees are non-refundable, as they reflect the time and clinical assessment provided by Dr. Ratino or Sherry Rutledge, RN.

  • Product and injectable costs (including but not limited to Xeomin, Letybo, Radiesse, and dermal fillers) are non-refundable once administered, as these products cannot be reused or resold for medical safety reasons.
     

Weight Loss Injection Programs (Semaglutide & Tirzepatide)

  • Weight loss injections are compounded and prepared specifically for each patient and are non-refundable once dispensed or administered.

  • If you have not yet begun treatment and wish to cancel, please contact our office within [X] business days of purchase for eligibility toward a partial refund, less any consultation or lab fees already incurred.
     

Packages & Series (e.g., Chemical Peels, IV Hydration Series, MedInjecT Sessions)

  • Multi-session packages are refundable on a prorated basis for unused sessions, minus the per-session rate charged for any sessions already completed.

  • Package pricing reflects a bundled discount; refunds for unused sessions will be calculated at the full, non-package rate for sessions already received.
     

Memberships

  • Membership fees are billed on a recurring basis and are non-refundable for the current billing cycle once processed.

  • Memberships may be canceled at any time, effective at the end of the current billing cycle, by notifying our office at least [X] days before your next billing date.

  • Unused membership credits or benefits do not carry a cash value and are not refundable upon cancellation.
     

Appointment Cancellations & No-Shows

  • We require at least [24–48] hours' notice to cancel or reschedule an appointment without charge.

  • Late cancellations or no-shows may be subject to a cancellation fee, which will be disclosed at the time of booking.
     

Product Purchases (Skincare, Medical-Grade Vitamins, Retail)

  • Unopened, unused retail products may be returned within [X] days of purchase with a valid receipt for a refund or exchange.

  • Opened or used products are non-refundable for health and safety reasons.
     

Exceptions
We understand that circumstances vary. If you experience an adverse reaction or have concerns about a treatment outcome, please contact our office directly so Dr. Ratino or Sherry Rutledge, RN can review your case individually. Refund and resolution decisions for medical concerns are made on a case-by-case basis, consistent with the individualized care model that sets Vitality Wellness apart.

How to Request a Refund
To request a refund or discuss a billing concern, please contact us at:
Vitality Wellness Med Spa (682) 233-6131  |   VitalityWellnessTX@Gmail.com |  1201 Summit Ave #400  Fort Worth, TX 76102 
We aim to respond to all refund inquiries within 1 business days.

This policy may be updated periodically. The version posted on our website at the time of your purchase governs that transaction.

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